Pricing Schedule Overview

The above fees are the minimum charge applied for those who reside within the Mildura region (10km radius) from Monday to Friday 0800 - 1700 hours.

Additional fees/charges may apply, such as travel fees and wound consumables.

For further information, please contact us.

Frequently Asked Questions

  • For General Monitoring, a referral is preferred to specify the necessary monitoring, provide clinical history and reasoning, and establish clear escalation parameters.

    A referral is not required for Stomal Therapy, Wound Care and Continence services, but is preferred in providing a clear medical history and collaborative care delivery. However, you must provide your General Practitioner's details to facilitate care collaboration and establish a clear escalation pathway for safe and effective treatment.

  • Unfortunately, Wound, Ostomy & Continence Clinical Nurse Consultants are not recognised on the Medicare Benefits Scheme, so no medicare rebates are available for services delivered by Sunflower Nursing - Ostomy & Wound Solutions PTY LTD.

  • Yes, to ensure the viability of the services provided a travel fee return of $1.5/km traveled is applied.

  • An invoice will be provided to you after the service delivery and will be required to be paid within 7 days from consultation.

  • We’re proud to run on time so you can plan your day effectively.

    • If you need to reschedule an appointment you must provide us with at least 24 hours’ notice to avoid a fee.

    • If you miss an appointment without notice the full fee will apply.

    • We understand that sometimes life gets in the way of scheduled appointment times, and we do take extenuating circumstances into consideration.

    • Missed appointment: Full Appointment Fee Payable

    • Late notice change of appointment: Full Appointment Fee Payable

    We don’t ever want to charge you for missed appointments. All you need to do is give us 24 hours notice. In the case where you may not be able to, the following options are available.

    • Changing your appointment to telehealth

    You’ll receive an email reminder prior to your appointment and a courtesy SMS reminder 24 hours before your appointment. Can’t make it? Simply call 0400223736 and let us know. That way we stay on time and you avoid late fees.

  • Unfortunately, Sunflower Nursing’s services are not recognised by Medicare and most private health providers. This is a full fee paying service.

Privacy Policy

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Privacy Policy *

Sunflower Nursing – Ostomy & Wound Solutions Pty Ltd ("Sunflower Nursing", "we", "our" or "us") is committed to protecting your privacy and managing your personal information in an open, transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) website at: https://www.oaic.gov.au

What Personal Information We Collect

Personal information is information or an opinion that identifies an individual.

The personal information we may collect includes:

  • Full name

  • Residential and postal address

  • Email address

  • Telephone number

  • Date of birth

  • Emergency contact information

  • Medicare, health fund, DVA or funding details

  • Clinical and treatment information

  • Medical history relevant to providing services

  • Information relating to referrals and healthcare providers

  • Any other information required to provide nursing, wound care, continence and ostomy services

Sensitive and Health Information

As a provider of nursing, wound care and ostomy services, we may collect sensitive information, including health information, where it is reasonably necessary for us to provide safe, effective and appropriate care.

Sensitive information may include:

  • Medical history

  • Current health conditions

  • Treatment information

  • Medication information

  • Clinical assessments

  • Care plans

  • Referral information from healthcare practitioners

We will only collect, use or disclose sensitive information:

  • For the primary purpose for which it was collected;

  • For a directly related secondary purpose that you would reasonably expect;

  • With your consent; or

  • Where required or authorised by law.

How We Collect Personal Information

We may collect personal information in a variety of ways, including:

  • Through our website and online booking system;

  • By telephone, email or written correspondence;

  • Through client intake forms and consent documentation;

  • During clinical consultations and assessments;

  • Through referrals from healthcare professionals;

  • Through government-funded programs and service providers;

  • Through social media interactions; and

  • Through other communications with you.

Where reasonable and practicable, we will collect personal information directly from you.

However, we may also receive information from:

  • Family members or authorised representatives;

  • Referring healthcare professionals;

  • Hospitals and healthcare providers;

  • Government funding bodies; and

  • Other organisations involved in your care.

Where information is collected from a third party, we will take reasonable steps to ensure you are made aware of the information received.

Why We Collect Personal Information

We collect personal information to:

  • Provide nursing, wound care and ostomy services;

  • Assess client needs and eligibility for services;

  • Develop and manage treatment and care plans;

  • Schedule and manage appointments;

  • Communicate with clients and authorised representatives;

  • Process payments and administer accounts;

  • Meet legal, professional and regulatory requirements;

  • Respond to enquiries and service requests;

  • Improve our services and client experience; and

  • Provide information about services that may be relevant to you.

Where required by law, we will obtain your consent before using personal information for marketing purposes.

Website, Online Bookings and Cookies

When you visit our website or make an appointment through our online booking system, we may collect information such as:

  • Your name and contact details;

  • Appointment information;

  • Information submitted through online forms;

  • IP address;

  • Browser type and device information; and

  • Website usage data.

Our website may use cookies and similar technologies to:

  • Improve website functionality;

  • Analyse website traffic;

  • Enhance user experience; and

  • Support online booking services.

You can choose to disable cookies through your browser settings, although this may affect website functionality.

Disclosure of Personal Information

We may disclose your personal information where reasonably necessary to provide services or meet legal obligations.

This may include disclosure to:

  • Healthcare professionals involved in your care;

  • General practitioners, specialists and hospitals;

  • Allied health providers;

  • Pharmacies and medical suppliers;

  • NDIS providers, Home Care Package providers and funding organisations;

  • Insurers and compensation schemes where authorised;

  • Professional advisers, auditors and legal representatives;

  • Information technology providers and secure cloud-based storage providers;

  • Government departments, regulatory bodies and law enforcement agencies where required by law; and

  • Other persons or organisations where you have provided consent.

We do not sell personal information to third parties.

Overseas Disclosure

Some third-party service providers may store or process information using cloud-based systems located outside Australia.

Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure that the recipient manages the information in accordance with privacy obligations substantially similar to those contained in Australian privacy laws.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures we may use include:

  • Secure electronic record systems;

  • Password-protected systems and devices;

  • Controlled staff access to information;

  • Confidentiality obligations for employees and contractors;

  • Secure data backup procedures;

  • Encryption and cybersecurity protections where appropriate; and

  • Secure disposal of records when no longer required.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information and clinical records for as long as required to provide services and meet legal, professional and regulatory obligations.

Clinical and health records may be retained for a minimum period required under applicable legislation and professional standards. In some circumstances, records may be retained for longer periods where required by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify the information.

Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details below.

We may require proof of identity before providing access to personal information.

We will not generally charge a fee for access requests, however we may charge a reasonable administrative fee where permitted by law for providing copies of records.

In certain circumstances, access may be refused in accordance with the Privacy Act. If access is refused, we will provide written reasons where required.

Privacy Complaints

If you believe we have breached your privacy rights or have concerns about how we have handled your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services.

The most current version will always be available on our website.

Sunflower Nursing – Ostomy & Wound Solutions Pty Ltd

Effective Date: 22/8/26
Last Updated: 22/8/26

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